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New study: Satisfaction with the .ee renewal process is highly valued
![New study: Satisfaction with the .ee renewal process is highly valued](http://meedia.internet.ee/photos/uuring%20(2).png)
A total of over 540 private and business customers from Estonia and abroad participated in the survey. The aim of the study was to determine customer satisfaction with the renewal process, its bottlenecks and ways to improve communication activities towards the registrants. The results are a valuable input both for .ee registrars and for the development of .ee registry activities.
With the study, it was established that business customers register the .ee domain primarily for the purpose of sharing information, the need to create an email address with the company name and an online store is also important. For private clients, the main motivator is personal purposes, for example a blog or a website, as well as introducing their company or a potential business idea. Feedback from different customer segments revealed different views to the cost of .ee domain registration and its renewal. If the cost of the .ee domain is favorable for business customers, private customers consider that it could be more affordable than the current one. According to them, lower cost would be motivating for renewing the domain registration.
International customers have registered .ee primarily as a private person, even if it is used for commercial purposes, and other domain extensions are used more than average in addition to .ee. As a result of the analysis, it was revealed that international customers have a lower awareness of cyber threats related to not renewing domain name registration. Estonians mainly mentioned domain name hijacking, e-mail address falsification, damage to reputation and data fishing as potential threats.
The domain renewal process received positive feedback from the survey participants and was evaluated with an average score of 9 on a 10-point scale. It is considered fast, simple and convenient, and its automation and cost reduction are identified as the main areas for improvement. The majority of respondents have indicated satisfaction with the service provider and the opportunity to use additional services that offer value as the reason for preferring the chosen registrar. Our accredited registrars have an important contribution and role in the high satisfaction of .ee domain owners - customer feedback is a sign of the registrars' excellent service quality.
Read the full report of the study results here.![.ee Domain Name Trends in the First Half of 2024](http://meedia.internet.ee/photos/wordcloud-I-pool-2024_large.webp)
.ee Domain Name Trends in the First Half of 2024
The year 2024 has introduced several new trends and developments in the world of .ee domain names. We are pleased to report that the Estonian top-level domain has continued its growth, reaching 6.6% by the end of the first half of the year.
![Domain Name Not Renewed? It Can Be Accompanied by These Cyber Threats](http://meedia.internet.ee/photos/k%C3%BCberohud_large.png)
Domain Name Not Renewed? It Can Be Accompanied by These Cyber Threats
The Estonian Internet Foundation recently conducted a study focused on the .ee domain registration renewal process. The results revealed that many respondents are aware of various cyber threats related to the loss of domain registration. However, there are also those who believe there are no threats. Since a domain is one of the most valuable assets in the digital world, we will review the potential cyber threats you should consider before deciding not to renew your domain registration.
![The Future of Digital Identity: Exploring the Digital Wallet and Euro in Estonia](http://meedia.internet.ee/photos/digikukkur_large.jpg)
The Future of Digital Identity: Exploring the Digital Wallet and Euro in Estonia
The Estonian Internet Foundation took a closer look at digital wallets during this year's Opinion Festival discussion.